Have questions? We’ve got you covered.
Find answers to the most common queries about shopping at VRSTORE.
🛒 Orders & Payments
1. How do I place an order?
Simply browse our products, select your preferred size, add to cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
2. What payment methods are accepted?
We accept:
- UPI
- Debit / Credit Cards
- Net Banking
- Cash on Delivery (COD) (where available)
3. Is Cash on Delivery (COD) available?
Yes, COD is available on selected pin codes. Availability will be shown at checkout.
🚚 Shipping & Delivery
4. How long does delivery take?
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
Delivery timelines may vary due to courier or regional conditions.
5. How can I track my order?
Once your order is shipped, tracking details will be shared via Email, SMS or WhatsApp.
6. Do you ship across India?
Yes, we currently ship across India only.
🔄 Returns & Exchanges
7. What is your return policy?
We offer size exchanges within 7 days of delivery, subject to eligibility conditions. Please refer to our Return & Refund Policy for details.
8. Can I return a product for a refund?
Refunds are issued only if an exchange is not possible, such as stock unavailability or transit damage.
9. Are discounted products eligible for return?
No, products purchased during sales or discounts are non-returnable.
👕 Products & Sizing
10. How do I choose the right size?
Please refer to our Size Guide available on the product page before placing your order.
11. Will the color of the product match the images?
We strive to display accurate images, but minor color variations may occur due to screen settings and lighting conditions.
12. How should I care for my T-shirt?
- Machine wash cold
- Do not bleach
- Iron inside out
- Do not tumble dry
Following care instructions helps maintain fabric quality and color.
❌ Cancellations
13. Can I cancel my order?
Orders can be cancelled only before shipment. Once shipped, cancellation is not possible.
📞 Support & Contact
14. How can I contact VRSTORE?
You can reach us at:
📧 Email: help@vrstore.in
📞 Mobile: +91 8800798913
🕒 Support Hours: Monday–Saturday, 10 AM – 6 PM
15. I still have a question. What should I do?
Feel free to contact us via email, SMS or WhatsApp. We’re happy to help!